Privacy Policy

🔒 Clikker Privacy Policy

Effective Date: May 7, 2023

At Clikker, your privacy is our priority. We are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, store, and share your data when you use our platform — including fan drops, shoutouts, fan calls, and creator pages.

1️⃣ Information We Collect

We collect various types of data to provide, personalize, and improve Clikker’s services:

Account Information: Name, email address, password (hashed), phone number (if provided).
Creator Profile Data: Bio, photo, category, links (Instagram, YouTube, etc.).
Fan Activity: Products purchased, shoutout requests, fan call bookings, leaderboard status, likes.
Payment & Billing Info: Payment details via secure gateways (e.g., Razorpay, Stripe). We do not store card numbers or CVVs.
Technical Data: IP address, device ID, browser, OS, screen resolution, location (city-level), session logs.
Communication Data: Messages to support, shoutout text, or notes to creators.
Cookies & Tracking: See Section 6.

2️⃣ How We Use Your Data

We use your data for the following legitimate purposes:

To create and manage your account
To process payments and deliver fan experiences
To recommend creators, drops, and leaderboard content personalized to you
To detect and prevent fraud, abuse, or violations
To improve our platform UX, design, and functionality
To send service notifications, order updates, and optional promotional offers

3️⃣ How We Share Information

Your data may be shared under limited conditions:

With Creators: Only if you make a purchase or fan request — they see your name, handle, and submitted message.
With Service Providers: Hosting (e.g., Shopify), analytics (e.g., Google), support tools (e.g., Zendesk).
With Payment Processors: Razorpay, Stripe, or UPI networks securely process your transactions.
For Legal Reasons: If required to comply with law enforcement, tax authorities, or court orders.
In Business Transfers: If Clikker is acquired or merges, your data may be transferred to the new owner.

4️⃣ Your Rights

You control your data. As a user, you can:

View the data Clikker stores about you
Request correction of inaccurate details
Download a copy of your stored data
Request deletion of your account and personal data (subject to purchase record retention laws)
Unsubscribe from promotional communications at any time

To exercise your rights, email: support@clikker.in

5️⃣ Data Retention

We retain your data only as long as needed for the purpose it was collected:

Purchase and transaction data: Kept for tax/legal record purposes (up to 7 years)
Inactive accounts: May be archived or deleted after 2 years of no activity
Support conversations: Retained for quality control for up to 12 months

6️⃣ Cookies and Analytics

Clikker uses cookies and similar technologies to:

Remember your login session
Track page visits, drop popularity, and fan behavior
Improve our design and content recommendations

We use tools like Google Analytics and Shopify Reports. You can control cookie settings in your browser or reject tracking via browser extensions.

7️⃣ Children's Privacy

Clikker is not intended for children under 13. We do not knowingly collect data from users under that age. If we discover a child has registered, their account and data will be deleted promptly.

8️⃣ International Data Transfers

Clikker operates from India but may work with service providers located in other countries. If your data is transferred outside your country (e.g., to the US or EU), we ensure appropriate safeguards under data protection laws like GDPR.

9️⃣ Platform Security

We follow industry best practices to keep your data secure:

SSL encryption for all data in transit
PCI-compliant payment handling
Strict access control within Clikker staff
Two-factor authentication (2FA) for admins

However, no system is 100% secure. Always protect your account with a strong password.

🔄 Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify users via email or platform notification. Continued use of Clikker means you agree to the revised terms.